If you experiencing a problem with your sign please refer to the Troubleshooting Guide first to diagnose any issues and resolve them prior to requesting a return. Often times it is a simple programming, installation, or maintenance issue, not a sign operation issue, that is preventing the sign from operating properly. If you are not successful in troubleshooting the issue you are having with your radar speed sign, please call Customer Support at 678-965-4814 and one of our team members will be happy to assist you.
If it is determined the sign requires a repair, a refurbishment or an upgrade, or if you have an approved trade-in, there are three types of returns:
- Warranty Repair
For signs that are two years old or less with an issue covered by the Radarsign Limited Warranty Agreement, the sign will be repaired at no cost for parts or labor.
- Refurbishment of sign that is not under warranty (older than two years)
The “standard of care” for signs more than two years old is to provide an electronics overhaul. A refurbishment of your sign includes the following*:
- Replacement of CPU board, radar interface board, and radar component
- Two new 18 amp/hour batteries for TC-500S, TC-600S, and TC-1000S solar models that use them
- Replacement of Bluetooth transmitter with Wi-Fi transmitter
- Upgrade of sign code to the latest version
- Return ground shipping
- New 1 year warranty on entire sign
- Approved Trade-in
Your existing sign has been approved by a Radarsign Sales representative for trade-in credit towards a new sign
*The refurbishment of the sign does not cover any housing repair.
The cost to refurbish a sign is listed below and varies by the size of the sign and/or how the sign is powered. (AC/solar/battery). To determine what model sign you have, look at the serial number label on the sign housing.
Each sign serial number begins with SNTC followed by the model number and 6 digits. The first digit indicates the sign model number.
If you would like to return your sign for either a Warranty Repair or a Refurbishment, please submit a Sign Return Request form at the bottom of this page. You will need to provide your 6 digit sign serial number for your request.
A Radarsign customer service representative will review your request and will contact you within 2 business days.
|Sign Model||Refurbishment Fee*|
|TC-400 (battery power)||$850 (does NOT include batteries)|
|TC-500A (AC power)||$850|
|TC-500Z (solar power w/o batteries)||$850|
|TC-500B or SB (battery power)||$1195 (includes conversion to solar sign, 50 watt panel, and mounting bracket; cannot be used as battery only anymore, no plug remains for wall charger)|
|TC-500S (solar power)||$995|
|TC-600A (AC power)||$850|
|TC-600Z (solar power w/o batteries)||$850|
|TC-600S (solar power)||$995|
|TC-1000A (AC power)||$1050|
|TC-1000S (solar power)||$1195|
|* Refurbishment fee does not apply to Add-ons.|