If you experiencing a problem with your sign please refer to the troubleshooting guide to diagnose any issues and resolve them prior to requesting a return. Often times it is a simple programming, installation, or maintenance issue, not a sign operation issue, that is preventing the sign from operating properly.
If after troubleshooting your sign it is determined the sign requires a repair, a refurbishment, or an upgrade there are two types of returns:
- Warranty Repair
For signs that are two years old or less with an issue covered by the Radarsign Limited Warranty Agreement, the sign will be repaired at no cost.
- Refurbishment of sign that is not under warranty (older than two years)
The “standard of care” for signs more than two years old is to provide an electronics overhaul. An overhaul of your sign includes the following*:
- Replacement of CPU board, radar interface board, and radar component
- Two new 18 amp/hour batteries for TC-500S, TC-600S, and TC-1000S solar models that use them
- Replacement of Bluetooth transmitter with Wi-Fi transmitter
- Upgrade of sign code to the latest version
- Return ground shipping
- New 1 year warranty on entire sign
*The refurbishment of the sign does not cover any housing repair.
The refurbishment fees are as follows:
|TC-400 (battery power)||$850 (does NOT include batteries)|
|TC-500A (AC power)||$850|
|TC-500Z (solar power w/o batteries)||$850|
|TC-500B or SB (battery power)||$1195 (includes conversion to solar sign, 50 watt panel, and mounting bracket;
cannot be used as battery only anymore, no plug remains for wall charger)
|TC-500S (solar power)||$995|
|TC-600A (AC power)||$850|
|TC-600Z (solar power w/o batteries)||$850|
|TC-600S (solar power)||$995|
|TC-1000A (AC power)||$1050|
|TC-1000S (solar power)||$1195|
If you would like to return your sign for either a Warranty Repair or a Refurbishment, please fill out the Sign Return Request form below. A Radarsign customer service representative will review your request and will contact you within 2 business days.
Sign Return Request (RMA)