Repairs and Upgrades - Radarsign Troubleshooting Guide

If you experiencing a problem with your sign please refer to the Troubleshooting Guide first to diagnose any issues and resolve them prior to requesting a return. Often times it is a simple programming, installation, or maintenance issue, not a sign operation issue, that is preventing the sign from operating properly.

If you are not successful in troubleshooting the issue you are having with your radar speed sign, please call Customer Support at 678-965-4814 and one of our team members will be happy to assist you.

The “standard of care” for signs more than two years old that are not under warranty is to provide an electronics overhaul, or refresh.

A refresh* of your sign includes:

Replacement of CPU board, radar interface board, and radar component
Two new 18 amp/hour batteries for solar models that use them
Replacement of Bluetooth transmitter with Wi-Fi transmitter
Upgrade of sign code to the latest version
Return ground shipping
New 1 year warranty on entire sign

*The refresh of the sign does not cover any housing repair.

The cost to refresh a sign is listed below and varies by the size of the sign and how the sign is powered (AC/solar/battery). To determine what model sign you have, look at the serial number label on the sign housing.

Each sign serial number begins with SNTC followed by the model number and 6 digits. The first digit indicates the sign model number.

If you would like to return your sign for a refresh, please submit a Sign Return Request form at the bottom of this page. You will need to provide your 6 digit sign serial number for your request.

A Radarsign customer service representative will review your request and will contact you within 2 business days.

Sign Model	Refresh Fee *	Note
TC-400 AC power sign	$1095
TC-400 battery power sign	$1095	Does NOT include batteries
TC-500 AC power sign	$1195
TC-500 solar power sign	$1295
TC-500B or SB (battery power) sign	$1495	Includes conversion to solar sign, 50 watt panel, and mounting bracket; cannot be used as battery only anymore, no plug remains for wall charger
TC-500Z solar power sign without batteries	Call for pricing
TC-600 AC power sign	$1195
TC-600 solar power sign	$1295
TC-600Z solar power sign without batteries)	Call for pricing
* Refresh fee does not apply to or include Add-ons.

Sign Return Request (RMA)

Click here to submit a Sign Return Request (RMA)

Sign Serial Number(Required)

Enter your sign 6 digit serial number (SNTC500-xxxxxx, SNTC600-xxxxxx, or SNTC1000-xxxxxx).

Customer(Required)

Contact Name(Required)

Customer Address(Required)

Street Address

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Country

Contact Phone(Required)

If your phone number auto-filled, please verify that the entry is correct with complete and correct area code and number.

Contact Email(Required)

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Additional Requests

If you need to add any accessories or replacement parts to your order, please detail here.

Payment Authorization(Required)

Please select one of the following:

Payment method if sign is being refreshed/refurbished, or is an approved trade-in.(Required)

If you are a Fortune 1000 company or a city, state, or government agency we will accept a purchase order with your request. Otherwise, you will need to supply your credit card account information. A Radarsign customer service representative will contact you for your credit card information.

Tax Exempt Status(Required)

Taxable

Tax Exempt

Tax Exempt Status(Required)

If you are tax exempt, please upload your tax exempt documents below.

Max. file size: 16 MB.

Purchase order number for refurbishment or trade-in(Required)

If you are providing a purchase order, please upload the purchase order below.

Max. file size: 16 MB.

Shipping Box Request(Required)

Would you like a free shipping box sent to you for return of the sign to Radarsign?

Ship To Address(Required)

Is the RETURN address the same as the CUSTOMER address?

Return Ship Customer/CompanyName(Required)

If the sign should be returned to a customer/company name other than the customer name listed above, please provide the ship to customer/company name.

Return Ship Contact Name(Required)

If the sign should be retutrned to an address other than the customer/company address listed above, please provide the contact name, phone number, email, and return address for the sign.

Return Ship Contact Phone(Required)

Return Ship Contact Email(Required)

Enter Email

Confirm Email

Return Ship Address(Required)

Street Address

Address Line 2

City

State / Province / Region

ZIP / Postal Code

Country

Customer Service Contact(Required)

Did you speak to a Radarsign Customer Service representative?

Yes (please enter the customer service representative's name below).

Name(Required)

Name

This field is for validation purposes and should be left unchanged.

IMPORTANT: Radarsign highly recommends that insurance be purchased for the retail value of any sign returned to us for repair. Radarsign is NOT RESPONSIBLE for any damage or loss that might occur during shipment of product to us. The signs are heavy and are often treated roughly by the shippers.

Refreshed signs will be returned 8-10 weeks from the date of receipt at Radarsign.